Shipping Policy

HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?

Typically, it takes about 2-4 business days for order processing time. Shipping is currently available to US. Address as of the moment and delivery time is around 2-4 working days.

1. We only offer delivery on US.
2. P.O. Box or APO/FPO/DPO and International delivery are not available now.

CAN I CHANGE THE ADDRESS OF MY ORDER?

Once the order is shipped out, we will not be able to make any changes to the delivery address.

HOW MUCH IS SHIPPING?

Shipping Channel	Cost	Shipping Time
Express Shipping	$6.99 - 7.99(Free Over $99)	2-4 business days
Express Shipping + Parcel Insurance	$0.00–$98.99 Cost $9.98-10.98 $99.00 and up Cost $2.99	2-4 business days

Express Shipping costs from $6.99. We provide free shipping over $99.

HOW WILL I KNOW MY ORDER HAS SHIPPED?

You will receive a shipping confirmation email once your order is ready to ship. 

Please keep in mind delivery dates may change due to inclement weather

conditions or holiday.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Order Cancellations

• You need to contact customer service first via email support@myglassrose.com to confirm whether the order is already in production. If the order has not been put into production, we will refund full of your money. If the order was already in production, To cancel or change it, would mean charge 60% based on the item’s price, because the item is made to order and can no longer be sold as new. Customization fee often includes raw material used, human cost, and the handling fee. 
• Orders can't be canceled once the parcel is shipped out.