Shipping Policy

HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?

Typically, it takes about 2-4 business days for order processing time. Shipping is currently available to US. Address as of the moment and delivery time is around 3-4 working days.

1. We only offer delivery on US.
2. P.O. Box or APO/FPO/DPO and International delivery are not available now.

CAN I CHANGE THE ADDRESS OF MY ORDER?

Once the order is shipped out, we will not be able to make any changes to the delivery address.

HOW MUCH IS SHIPPING?

Shipping Channel Cost Shipping Time
Express Shipping $6.99 - 7.99(Free Over $99)

3-4 business days
Express Shipping + Parcel Insurance

$0.00–$98.99 Cost $9.98-10.98

$99.00 and up Cost $2.99

 3-4 business days

Express Shipping costs from $6.99. We provide free shipping over $99.

HOW WILL I KNOW MY ORDER HAS SHIPPED?

You will receive a shipping confirmation email once your order is ready to ship. 

Please keep in mind delivery dates may change due to inclement weather

conditions or holiday.

About Tax

In accordance with local regulations, we will calculate and collect the applicable sales tax based on the state of your delivery address. The tax rate will be automatically applied to your order and will be clearly displayed at checkout. If you have any questions, please review our tax policy or contact our customer service team.

Order Cancellations

  • You need to contact customer service first via email support@myglassrose.com to confirm whether the order is already in production. If the order has not been put into production, we will refund full of your money. If the order was already in production, To cancel or change it, would mean charge 60% based on the item’s price, because the item is made to order and can no longer be sold as new. Customization fee often includes raw material used, human cost, and the handling fee. 
  • Orders can't be canceled once the parcel is shipped out.

We are not responsible for compensation if the order delivery fails due to an incorrect recipient address.